The other day our patron, M. Ermerod, had a bit of a near-breakdown. We were having a meeting to discuss some new software device, and he seemed to have a bit of a time trying to understand it. It was pretty straightforward, though. Actually, a lot of it was intuitive, and exactly here our boss began to get edgy. "Why, how come, ... ?" etc. We sat there in silence, looking at the screen, or at our hands. Anything to avoid watching a great man collapse over the inexplicitness of it all. They ought to make these things a bit more complicated and user-antagonistic.